Now Hiring - Call Center Representative in Millersville, MD

Lednor Home Solutions, one of the fastest growing home improvement companies in the country, is looking for a full-time Call Center Representative to join our team. Come work with one of America’s best-known brands with great benefits! For over 40 years, customers have chosen Lednor Home Solutions Gutter Helmet products to make their homes comfortable, secure, and safe. During the pandemic, homes have become safe havens for families. Homeowners are spending less money on recreation and more money investing in their homes. While other businesses have slowed, our Gutter Helmet product sales have accelerated at an unprecedented rate.

WHAT'S IN IT FOR YOU | THE BENEFITS

● Starting pay $16-$20/hour plus performance incentive

● Additional 10% differential for lead shifts

● Top performers earning over $20/hour

● Regular contests and additional incentives

● 401(k) with Match

● Paid Time Off (Paid Sick & Vacation Days)

● Paid Holidays

● Company-Paid Health Reimbursement Account (HRA) Debit Card ($2K or $3K annual benefit depending on health plan selected)

● Company-Paid Life Insurance

● Company-Paid Short-Term Disability

● Affordable Health, Dental & Vision Insurance options

● Employee discount

● Paid training

WHAT ARE THE HOURS | THE SCHEDULE

● Hybrid scheduling opportunities

● Up to 40 hours a week with possibility of overtime

● M-F 11 AM to 7 PM OR 12 PM to 8PM (Training Hours 8AM-4PM)

● Some weekend shifts required

● Flexibility a plus

● Call Center Operating Hours are M-F 8AM - 10PM, Sa-Su 8AM - 8 PM

● Lead shifts available to qualified associates

WHAT YOU'LL BE DOING | THE ROLE

● Efficiently and effectively manage high volume of inbound/outbound calls

● Communicate effectively with prospects/customers via phone, text, and email while reading from scripts that describe our products and services

● Qualify leads and determine availability to schedule in-home sales consultations

● Meet and exceed department established key performance indicators such as quality, adherence to schedule, productivity, and/or others

● Other administrative duties as assigned

WHO YOU ARE | THE PERSON

● 1 year of customer service experience required

● Call center experience preferred

● Home Improvement/Scheduling experience a plus

● Excellent communication skills - both written and verbal

● Self-motivated and result-driven

● Reliable, Trustworthy, and Punctual

● Proficient computer and data entry skills

● Must pass a background screening

● Must have reliable transportation

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Hybrid remote

Ability to commute/relocate:

• Millersville, MD 21108: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location